Operations & Management

Day 2 Operations in any organization is aimed to nurture a healthy IT infrastructure through monitoring and maintenance work. It promotes higher service levels and better performance of the network. To achieve this, Day 2 Operations incorporates troubleshooting and data protection as a part of the service offerings.

 

A healthy IT infrastructure acts like the heart of your business, it makes sure that all departments can function smoothly by collaborating with each other and working on the network without worrying about latency or performance problems. Your work environment depends heavily on the care extended to the IT infrastructure. While every business approaches Day 2 Operations uniquely, these are common touchpoints for anyone dealing with it:

Operations & Management provided by Infonautix can be broadly categorized into the following:

Maintenance and Support

We design and build architectures with automated workflows that can promptly come into action in the event of hardware failure. This enhances your uptime and performance. But there are times when we schedule maintenance to optimize an app, the infrastructure, or an element on the network. These planned downtimes are always preceded by a notification to the customers allowing at least 7 days for you to prepare for the downtime. Emergency downtimes may occur with 24 hours notice.

 

Support for our products come in the following forms:

  • With the help of intelligent search, you will find popular content based on your location and usage of the product.

 

  • Help articles and knowledgebase articles are available for users through the Help option on the page of the application you are using.

 

  • You can easily initiate a chat with one of our representatives and ask questions or get help for any problems you may be facing with our products.

 

  • Our support team may create a request for support engineers or your behalf based on the type of problem you are facing.

 

  • We have an active community where you can discuss problems or concerns. All posts are moderated by our team to actively offer help and resolve your queries.

 

To provide you with a transparent view of our services, you can check the service health of the cloud services and even get notifications and alerts.

Performance and Monitoring

Monitoring the cloud services involves a combination of automated systems and professionals who actively monitor the systems for problems. Checking the service health is one of the best ways to find out where the problem stems from. If a planned maintenance is underway, then you would easily be able to check it from here.

 

In addition to this, logs are useful in determining network performance and quickly identifying problems. A complex network would have lots of data pouring into the logs. So, log intelligence plays a crucial role in adding structure to the log data to inform your decisions and provide you with rich information through dashboards and indexing.

Backups

Data protection is a two-way road. It requires as much strengthening of the infrastructure from the inside as it requires monitoring for outside threats. To ensure business continuity, backups provide users with the option to recover from an attack or a fallback. We help you create a strong strategy that ensures you can depend on backup solutions if things do not go well.