Customer Success Manager

Technical Account Managers provide businesses with an insight into their customer requirements and build a roadway that connect customers with the business. Their role bridges the gap between what the customer wants and what the business can provide so that both parties stand to benefit.

 

How does your company decide about the IT solutions it adopts? Does the entire process involve research into the solutions by directly discussing it with the solution providers? What if an existing solution is no longer viable for your business? 

 

A Technical Account Manager addresses these and many more business problems that companies face when it comes to be at pace with technology in hand. Infonautix provides business with full-time outsourced TAMs or TAM as a service. 

 

The aim is to provide your business with a product expert who can deepen your client relationships and support your business goals to reach out to new clients. TAMs monitor and analyse your IT environments, existing problems or concerns, and propose new IT solutions that add value to the business. 

Customer Success Manager provided by Infonautix can be broadly categorized into the following:

TAM - ON CLIENT SIDE

Our TAMs typically take up the following responsibilities:

 

On the client side:

  • Provide technical support to clients which facilitate pre-sales and post-sales processes
  • Offer guidance and advice as a Subject Matter Expert.
  • Identify root cause problems for underlying issues and relay it to the Concerned team for immediate remediation.
  • Train clients to use products more effectively.
  • Conceive or design innovative solutions which meet evolving customer requirements.
  • Analyze customer needs and suggest upgrades or additional features.
  • Provide best practices adopted in defining the digital transformation roadmap for you.

TAM - HOMEFRONT

On the Homefront:

  • Work with our internal team to identify proposed solutions.
  • Report on product performance and gather necessary feedback.
  • identify solutions which can reduce support costs for the business
  • Establish and ensure best practices which improve and strengther the engagements.
  • Work closely with marketing teams to develop future strategies and roadmaps.
  • Ensure all deliverables arrive in a timely manner and meet the customer’s requirements
  • Strategically plan successful deployments for the client.

ROHS'S TECHNOLOGIES TAM

At Infonautix, our TAMs understand that they can add value not only through their knowledge of the product but because of their relationship management skills. This is the reason why TAMs have become a distinctive role which lies on the crossroads of developers, IT professionals and marketing teams. A lot of non-technical skills play a key role for TAMs.

 

Their ability to understand client problems and employ the best resources available to solve the problem is important. Even when they do not have the skills to handle an issue, then must have the ability to identify the best resources available for solving the problem or meeting the customer’s requirements.

 

A lot of their time is spent communicating with business clients to identify opportunities to add value through a product or service that your business can provide. For this reason, excellent inter-personal skills become extremely important for TAMs to carry out their work effectively. Infonautix identifies product experts with such skills who can effectively support your business goals and meet your client’s requirements too.